refers to a comprehensive approach to overseeing and optimizing the delivery of services within an organization. This strategy involves integrating and coordinating various service-related processes, tools, and functions to ensure a seamless and efficient experience for both service providers and consumers.

Unified Service Management typically incorporates elements such as IT service management (ITSM), customer service management, and other service-oriented functions into a cohesive and well-coordinated framework.

Unified Service Management takes a holistic view of an organization's services

Unified Service Management (USM) is a holistic approach to managing and delivering services within an organization. It involves the integration of various service functions, including IT service management, customer service, and other related processes.

USM aims to create a unified and seamless experience for both service providers and consumers by implementing standardized processes, collaborative tools, and technology solutions. The focus is on optimizing service delivery, improving operational efficiency, and aligning services with organizational objectives.

By providing a cohesive framework, Unified Service Management enhances the overall quality of services and ensures a consistent and positive experience throughout the service lifecycle.

IT Service Management (ITSM)

Unified Service Management takes a holistic view of an organization's services, considering IT services, customer support, business processes, and more. It aims to unify the management of diverse services under a common framework.
Unified Service Management includes elements of IT Service Management, focusing on IT-related services. This may involve processes such as incident management, problem resolution, change management, and configuration management.